Matraex

ph. 208.344.1115
fx. 208.493.3040
email. info@matraex.com

Matraex, Inc.

• General Office IT Support
  Matraex provides onsite and remote IT office support to several companies in the Boise area are to help with
  
  1. Hardware Troubleshooting and Maintenance
  2. Network, Internet and Routing Issues
  3. Server Installation, Administration, Monitoring and Maintenance
  4. Software Installation and Troubleshooting
  5. Custom Office Workflow, Integration and Business Process Flow

• Office with 25 Workstation, 5 servers and many other network devices
  Management could not rely on existing IT Support, they did not know what systems they had to support
  Matraex did discovery of their network and documented their workstations, servers, printers, routers, scanners and other equipment. We provided management with an IT Asset List, effectively giving ownership of the software and equipment infrastructure to the company. We now provide the company with outsourced installationn, troubleshoting and maintenance for their hardware and software. We keep their asset list up to date and their IT infrastruture error free.

• Equipment Distributor virus cleanup
  A locale medical equipment distributor's computer with sensitive data was infected with a virus and was unusable
  Matraex performed a virus cleanup on the infected computer we ran programs and removed unneeded programs and files to further speed up the computer.

• Office with sensitive onsite data
  Office did not have any offsite backup which could guarantee security
  Matraex designed an offsite backup solution for secure incremental backup of Electronic Medical Records information.

Other

• Maintain and verify server and workstation backups and virus software
• Add new users and maintain office Active Directory user and computer list
• Order, install and configure workstations for new employees
• Installed a VPN Router / Firewall to connect multiple remote offices for a Property Management Company
• Implement virtual receptionist with phone notification for unstaffed reception desk.
• Designed financial website and workflow application for a successful sub prime lender.
• Designed and maintain custom phone system for a busy office with remote workers and out sourced departments.