DPM Error 307: Manually Uninstalling Microsoft System Center DPM Protection Agent

DPM Error 307: Manually Uninstalling Microsoft System Center DPM Protection Agent

When installing an Protection Agent from DPM 2007 on a server on a Windows 2003 Domain I ran into a wacky problem.

A server errored out with a 307 error.

The protection agent operation failed because DPM detected an unknown DPM protection agent on MYSERVER.

The Microsoft Documentation says that the recommended action is to:

Use Add or Remove Programs in Control Panel to uninstall the protection agent from MYSERVER, then reinstall the protection agent and perform the operation again.

So I log into the server to remove the program using Add/Remove Programs, however the Add/Remove Programs listing is completely blank. I do a bunch of research on this and eventually I determine that the Uninstall information must somehow be corrupt, the system needs a OS restore or something. I cant afford this and will plan to do this another day. In the mean time I need to get this program uninstalled so I can reinstall the DPM Agent on this server.

I couldn’t find an MSI or anything to use to uninstall it but I found a post describing where in the registry to find uninstall program locations is for certain programs.


Well, there is supposed to be an entry here for each of the programs that are installed on your system, but there was not one for the DPM agent, I did find all sorts of UID type entries and I looked through them and low and behold, I found an entry for Microsoft System Center DPM Protection Agent (the name of the agent was in the ‘DisplayName’ string key) I then copied the string in the ‘UninstallString’ key

MsiExec.exe /I{D58FCD22-5818-412B-93C3-D03CF3D6A2CE}
Note: do not run this on your system, the UID above should correspond to your system

pasted it into a command prompt window and it then ran the uninstall program for “Microsoft System Center DPM Protection Agent” and prompted for a reboot.

I rebooted and the system came back up, out of curiosity I went back into the registry and I could not find the entry in the registry any more. I am not going to do more investigation into at this point however it makes me think that the items that show in this registry folder with a UID instead of a program name are somehow corrupted even though this one ran okay. I looked on my windows XP workstation (which Add/Remove Programs works on) and I have dozens of UID entries in this registry area so I am sure that this is not the cause of the “corrupted” Add/Remove programs issue.

Anyway, thats it, the “corrupt” DPM protection agent was removed and so I was able to rerun the install process from the DPM 2007 Administrator Console again. It succeeded without issue and now I can backup my server.