Brojen phone

Your app stopped working, now what?

Picture this. You’re in the middle of your favorite TV Show and the episode is hitting the most climactic moment of the series, then all of a sudden your app freezes. What do you do now? (the below is assuming your internet is working just fine)

  1. You could try refreshing the app

In some cases dragging from the top of the screen down the app will refresh. Not every app is coded to do this, however.

2. You could close and re-open the app

If a refresh didn’t work or it wasn’t possible, you could simply close the app and re-open it. This is done by going to your home screen and shutting down the app. If your video still won’t play you may need to jump to desperate measures.

3. Restart your phone

Sometimes your phone encounters a bug that cannot be resolved until you completely shut down your phone and boot it back up. It’s the common IT Solution to most problems, “did you restart it?”. Upon booting your phone and app back up it’s still not working, you may need to go one step further.

4. Restart your internet

The software behind your video player might be experiencing connectivity issues. If this is the case restart your modem.

5. Delete the app

When push comes to shove you may need to delete the app and reinstall it. We’re hoping you haven’t reached this point because one, you’ve taken a lot of steps already, and two if this doesn’t work the odds of it being an issue on your end are low. If you reinstalled your app there may be a bug in the app that is causing a break in its functionality. If this is the case, leave a review on the app store or directly contact the developer.

We’re hoping you can get back to your show or whatever kind of app you were using quickly. In our experience, this isn’t always the case, but most often a restart will solve the problem.

To find out how we handle bugs and errors feel free to give us a call! (208)344-1115